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Customer Experience and Business Outcomes

Success in business requires operational excellence and innovation with business leaders looking to technology as an enabler. Confidence to invest is only achieved when an enterprise can truly realise the business outcomes technology can enable such as cost reduction, increased productivity and innovation to help them be competitive in their markets.

As the market leader in business capability transformation and business outcomes education Global Knowledge understands the competence development today's employees require to achieve new and improved capabilities in the Enterprise. Coupled with technologies such as Cloud, Collaboration, Data Analytics and the Internet of Things which underpin the change that is bringing business and technology strategies together, Global Knowledge is proud to offer an unparalleled portfolio that will help your business achieve customer loyalty and ongoing success.

Global Knowledge provides a unique set of training and business capability consulting services, focused on helping our customers understand how their strategic imperatives define the necessary integrated technology solutions for the required business outcomes. Educating both business and IT personnel requires a broad set of services made possible through our transformation lifecycle including capabilities such as capability gap analysis, business practice design, mentoring and practice implementation and the best technology training for topics such as Cloud, Data Analytics and the Internet of Things…

The Virtual Experience solution intelligently connects internal or external customers and experts seamlessly anywhere, on any device, across any preferred method of chat, voice or video. The solution transforms how companies manage their distributed expert resources by delivering a superior, on-demand customer video collaboration experience - an immersive, lifelike experience between internal/external customers and subject-matter experts wherever they may be located.

In response to this market shift Global Knowledge has joined forces with Cisco in response to this market shift by introducing the Business Solutions Framework. Based on customer validated, horizontal and vertical solutions and mapped to specific business outcomes we are excited to be first to offer Virtual Experience as part of the Customer Experience framework.

Customer Experience