ISO/IEC 20000 Lead Auditor (PECB certified) + exam

This qualification is aimed at existing third-party or internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000 standard.

• The candidate should understand the principles of ITSM and the contents of ISO/IEC 20000. Specifically, the candidate should understand:

  • The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements)
  • Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider.
  • Application and relevance of parts of the ISO/IEC 20000 series
  • What is required in pre-audits, formal certification and surveillance audits
  • The regulations of the APMG certification scheme.

• Background to the ISO/IEC 20000 standard
• Certification schemes and the APMG certification scheme
• Principles of IT service management
• ISO/IEC 20000-1:2011 (Part 1), its usage and relevance within the certification process
• The SMS, the processes and mandatory requirements within Part 1
• Documentation required to achieve certification and to demonstrate conformity
• The usage of ISO/IEC 20000-2 (Part 2) in support of Part 1 and the certification process
• Applicability, eligibility and scoping based on ISO/IEC 20000-3 (Part 3)

• Attendees with an ITIL Service Management qualification will be at an advantage, although this is not a pre-requisite.

Delegates must have at least 3 years general IT auditing experience and must be either:

• A certified ISO9000, BS7799 or TickIT auditor
  or
• A certified internal auditor. Attendees with an ITIL Service