XenApp and XenDesktop Advanced Concepts - Troubleshooting

Course information
Price: SAR 4,388.00
Day(s): 2
Course Code: CXD-302
Delivery Method: Public Schedule

Overview

In this course students learn how to troubleshoot complex end user and infrastructure issues through the use of support tools, Insight Services, and the PowerShell SDK. The course follows a troubleshooting methodology using real world support issues as example scenarios to demonstrate how to identify and remediate issues with the proper tools. At the end of the course students will have the skills they need to diagnose and remediate failures with a faster time to resolution and to identify the root cause to prevent future occurrences.

This course was created in conjunction with Citrix Support and Citrix Consulting to identify the top support issues and incorporate them into the hands on lab exercises. All lab exercises in this course are based on real issues. This course has intensive lab exercises using the same tools that Citrix Support uses on support cases.


Pre-Requisites

Before taking this course, Citrix recommends that students have:

  • Intermediate understanding of XenApp and/or XenDesktop 7.x
  • An understanding of server, desktop and application virtualization concepts
  • Familiarity with Windows Server 2012 R2
  • Experience with PowerShell

Content

Module 1: Troubleshooting Introduction

  • Support Methodology
  • Troubleshooting tools
  • Citrix Director
  • CDF Tracing
  • Citrix Insight Services
  • Citrix Diagnostic Toolkit

Module 2: Using PowerShell

  • PowerShell Syntax
  • PowerShell help and discovery Cmdlets
  • XenApp and XenDesktop PowerShell SDK

Module 3: Troubleshooting StoreFront

  • StoreFront enumeration and authentication
  • StoreFront services
  • XML Broker communication
  • Certificate issues
  • Firewall configurations

Module 4: Troubleshooting the XenApp and XenDesktop Controller

  • FMA services architecture
  • Connection issues to the SQL database
  • XenApp and XenDesktop site recovery
  • Mitigating orphaned controllers

Module 5: Troubleshooting VDA Registration

  • VDA registration options
  • VDA registration communications
  •  Common registration failures
  • XDPing tool

Module 6: Troubleshooting VDA Connections

  • Connection communication flow
  • Common connection failures
  • Citrix Receiver clean-up
  • XenApp load balancing issues
  • Analyzing ICA files
  • PortICA logging

Objectives

Upon successful completion of this course, learners are able to:

  • Apply a methodical process to troubleshoot issues with Citrix components
  • Use troubleshooting tools to identify root cause of issues
  • Use CDF tracing and logging to identify root cause of issues
  • Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
  • Troubleshoot XenApp and XenDesktop services
  • Troubleshoot database connectivity issues
  • Troubleshoot Citrix StoreFront
  • Troubleshoot user connection issues
  • Troubleshoot the Virtual Delivery Agent (VDA) registration process

Target Audience

This course is recommended for administrators, engineers, and consultants who are interested in increasing their productivity in troubleshooting and resolving component and user issues.

Other Delivery Methods

All Delivery Methods

Public Schedule Schedule

Dates available on request. Please contact us.

Course description

Download a PDF document of the complete course description: XenApp and XenDesktop Advanced Concepts - Troubleshooting

All course dates
Date & Location Language Ver
March
Guaranteed Event Special Offer Late Availability 01 Mar - 02 Mar, 2017 Nieuwegein (Iepenhoeve 5) Public Schedule
29 Mar - 30 Mar, 2017 London - Old Broad Street Public Schedule
April
20 Apr - 21 Apr, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
20 Apr - 21 Apr, 2017 Brussel City Centre (Avenue Louise 65) Public Schedule
20 Apr - 21 Apr, 2017 Eindhoven (Evoluon Noord Brabantlaan 1) Public Schedule
June
08 Jun - 09 Jun, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
08 Jun - 09 Jun, 2017 Zwolle (Grote Voort 291) Public Schedule
08 Jun - 09 Jun, 2017 Amsterdam (Kingsfordweg 43) Public Schedule
08 Jun - 09 Jun, 2017 Apeldoorn (Soerenseweg 73) Public Schedule
28 Jun - 29 Jun, 2017 Oslo, Global Knowledge Public Schedule
28 Jun - 29 Jun, 2017 London - Old Broad Street Public Schedule
July
06 Jul - 07 Jul, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
06 Jul - 07 Jul, 2017 Nieuwegein (Iepenhoeve 5) Public Schedule
12 Jul - 13 Jul, 2017 RUEIL ATHENEE Public Schedule
August
16 Aug - 17 Aug, 2017 Gent - Regus (Gaston Crommenlaan 4) Public Schedule
16 Aug - 17 Aug, 2017 Amsterdam (Kingsfordweg 43) Public Schedule
September
13 Sep - 14 Sep, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
13 Sep - 14 Sep, 2017 Nieuwegein (Iepenhoeve 5) Public Schedule
13 Sep - 14 Sep, 2017 Zwolle (Grote Voort 291) Public Schedule
13 Sep - 14 Sep, 2017 Apeldoorn (Soerenseweg 73) Public Schedule
13 Sep - 14 Sep, 2017 Oslo, Global Knowledge Public Schedule
October
04 Oct - 05 Oct, 2017 London - Old Broad Street Public Schedule
25 Oct - 26 Oct, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
25 Oct - 26 Oct, 2017 Nieuwegein (Iepenhoeve 5) Public Schedule
25 Oct - 26 Oct, 2017 Groningen (Helperpark 296) Public Schedule
25 Oct - 26 Nov, 2017 Apeldoorn (Soerenseweg 73) Public Schedule
December
20 Dec - 21 Dec, 2017 Brussel City Centre (Avenue Louise 65) Public Schedule
20 Dec - 21 Dec, 2017 Zoetermeer (Centrum West 21) Public Schedule

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