Citrix XenApp and XenDesktop Help Desk Support

Course information
Price: SAR 4,388.00 Excl. VAT
Day(s): 2
Course Code: CXD-105

Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment. Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Pre-Requisites

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Content

  • Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative
  • XenApp and XenDesktop 7.x Architecture
  • XenApp and XenDesktop 7.x Infrastructure
  • Overview of the Help Desk
  • Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
  • Authentication to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues
  • Module 3: Researching Issues with Citrix Studio
  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies
  • Module 4: Printing in a XenApp and XenDesktop Environment
  • Printing Concepts
  • Architecture
  • Default Printing Behavior
  • Printer Provisioning
  • Citrix Universal Print Driver and Server
  • Troubleshooting Printing Issues
  • Module 5: Resolving Issues Using Citrix Director
  • Citrix Director
  • Viewing User Details
  • Interacting with the End User
  • Resolving End-User Issues
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues

Objectives

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

Target Audience

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users

Schedule

Dates available on request. Please contact us.

Course description

Download a PDF document of the complete course description: Citrix XenApp and XenDesktop Help Desk Support

All course dates
Date & Location Language Ver
January
04 Jan - 05 Jan, 2018 Oslo, Global Knowledge Public Schedule
11 Jan - 12 Jan, 2018 RUEIL ATHENEE Public Schedule
February
Guaranteed Event 01 Feb - 02 Feb, 2018 Nieuwegein (Iepenhoeve 5) Public Schedule
Guaranteed Event 01 Feb - 02 Feb, 2018
Virtual Training
Virtual & Classroom
March
15 Mar - 16 Mar, 2018 Nieuwegein (Iepenhoeve 5) Public Schedule
15 Mar - 16 Mar, 2018
Virtual Training
Virtual & Classroom
April
05 Apr - 06 Apr, 2018 London - Old Broad Street Public Schedule
05 Apr - 06 Apr, 2018
Virtual Training
Virtual & Classroom
05 Apr - 06 Apr, 2018 RUEIL ATHENEE Public Schedule
23 Apr - 24 Apr, 2018 Zoetermeer (Centrum West 21) Public Schedule
23 Apr - 24 Apr, 2018
Virtual Training
Virtual & Classroom
May
07 May - 08 May, 2018 Oslo, Global Knowledge Public Schedule
24 May - 25 May, 2018 Nieuwegein (Iepenhoeve 5) Public Schedule
24 May - 25 May, 2018
Virtual Training
Virtual & Classroom
June
25 Jun - 26 Jun, 2018 London - Old Broad Street Public Schedule
25 Jun - 26 Jun, 2018
Virtual Training
Virtual & Classroom
28 Jun - 29 Jun, 2018 RUEIL ATHENEE Public Schedule
July
12 Jul - 13 Jul, 2018 Mechelen (Zandvoortstraat 1) Public Schedule
12 Jul - 13 Jul, 2018
Virtual Training
Virtual & Classroom
12 Jul - 13 Jul, 2018 Amsterdam (Kingsfordweg 43) Public Schedule
12 Jul - 13 Jul, 2018
Virtual Training
Virtual & Classroom
September
13 Sep - 14 Sep, 2018 Brussel City Centre (Avenue Louise 65) Public Schedule
13 Sep - 14 Sep, 2018 Nieuwegein (Iepenhoeve 5) Public Schedule
13 Sep - 14 Sep, 2018
Virtual Training
Virtual & Classroom
20 Sep - 21 Sep, 2018 RUEIL ATHENEE Public Schedule
November
15 Nov - 16 Nov, 2018 Mechelen (Zandvoortstraat 1) Public Schedule
15 Nov - 16 Nov, 2018
Virtual Training
Virtual & Classroom
15 Nov - 16 Nov, 2018 Zoetermeer (Centrum West 21) Public Schedule
15 Nov - 16 Nov, 2018
Virtual Training
Virtual & Classroom
December
13 Dec - 14 Dec, 2018 RUEIL ATHENEE Public Schedule

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