Implementing Cisco Collaboration Devices

Course information
Price: SAR 8,625.00 Excl. VAT
Day(s): 5
Course Code: CICD
GTC: 20

Overview

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.  

Pre-Requisites

Attendees should meet the following prerequisites:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Content

Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Labs

  • Lab 1: Explore Administrator Interfaces
  • Lab 2: Explore End-User Interfaces
  • Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Lab 5: Implement End Users
  • Lab 6: Implement Endpoints
  • Lab 7: Enable Telephony Features
  • Lab 8: Enable Mobility Features
  • Lab 9: Implement End Users and Voice Mailboxes
  • Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Lab 11: Provide End-User Support
  • Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab 13: Monitor the System with Cisco Unified RTMT
  • Lab 14: (Optional) Back Up Cisco Unified Communications Manager

Objectives

After you complete this course you should be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager and IM Presence Service.  
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service  and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Target Audience

This course is designed for individuals looking to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence. This course is required for delegates looking to achieve CCNA Collaboration.

Certification

Recommended preparation for exam(s):

  • 210-060 - Implementing Cisco Collaboration Devices



Delegates looking to achieve their CCNA Collaboration Certification will also need to pass the CIVND exam .

Follow on Courses

Delegates looking to achieve their CCNA will also need to do the following course and exam:

  • CIVND Exam - 210-065 Implementing Cisco Video Network Devices Parts 1 and 2

The following courses are recommended for delegates looking to achieve CCNP Voice

  • CIPTV1 - Implementing Cisco IP Telephony and Video Part 1
  • CIPTV2 - Implementing Cisco IP Telephony and Video Part 2
  • CAPPS  - Implementing Cisco Collaboration Applications
  • CTCOLLAB - Troubleshooting Cisco IP Telephony and Video

Further Information

Recertification:

The CCNA Collaboration Certification is valid for three years. To recertify, pass ONE of the following before the certification expiration date:

  • Pass any current Associate-level exam except for ICND1 exam, or
  • Pass any current 642-XXX Professional-level or any 300-XXX Professional-level exam, or
  • Pass any current 642-XXX Cisco Specialist exam (excluding Sales Specialist exams or MeetingPlace Specialist exams, Implementing Cisco TelePresence Installations (ITI) exams, Cisco Leading Virtual Classroom Instruction exams, or any 650 online exams), or
  • Pass any current CCIE Written Exam, or
  • Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
  • Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications

Other Delivery Methods

Elearning

Public Schedule

Schedule
Course Details
07 Jan - 11 Jan, 2018 Dubai-Knowledge Village
14 Jan - 18 Jan, 2018 Dammam
04 Feb - 08 Feb, 2018 Cairo-Sheraton
18 Feb - 22 Feb, 2018 Dubai-Knowledge Village
04 Mar - 08 Mar, 2018 Doha
25 Mar - 29 Mar, 2018 Abu Dhabi
08 Apr - 12 Apr, 2018 Dubai-Knowledge Village

Key to symbols -

Course description

Download a PDF document of the complete course description: Implementing Cisco Collaboration Devices

All course dates
Date & Location Language Ver Delivery Method
January
07 Jan - 11 Jan, 2018 Dubai-Knowledge Village Public Schedule
14 Jan - 18 Jan, 2018 Dammam Public Schedule
February
04 Feb - 08 Feb, 2018 Cairo-Sheraton Public Schedule
18 Feb - 22 Feb, 2018 Dubai-Knowledge Village Public Schedule
March
04 Mar - 08 Mar, 2018
Doha
Public Schedule
25 Mar - 29 Mar, 2018 Abu Dhabi Public Schedule
April
08 Apr - 12 Apr, 2018 Dubai-Knowledge Village Public Schedule
08 Apr - 12 Apr, 2018 Cairo-Sheraton Public Schedule
15 Apr - 19 Apr, 2018 Riyadh Public Schedule
May
20 May - 24 May, 2018 Dammam Public Schedule
June
24 Jun - 28 Jun, 2018 Dubai-Knowledge Village Public Schedule
All course dates
Date & Location Language Ver
January
15 Jan - 19 Jan, 2018 Madrid Public Schedule
29 Jan - 02 Feb, 2018 Nieuwegein (Iepenhoeve 5) EN Public Schedule
29 Jan - 02 Feb, 2018
Virtual Training
EN Virtual & Classroom
29 Jan - 02 Feb, 2018 Oslo, Global Knowledge Public Schedule
29 Jan - 02 Feb, 2018 Stockholm - Kista Public Schedule
29 Jan - 02 Feb, 2018 RUEIL ATHENEE Public Schedule
Guaranteed Event 29 Jan - 02 Feb, 2018 London - Old Broad Street Public Schedule
Guaranteed Event 29 Jan - 02 Feb, 2018
Virtual Training
Virtual & Classroom
29 Jan - 02 Feb, 2018 Leeds Public Schedule
April
09 Apr - 13 Apr, 2018 Amsterdam (Kingsfordweg 43) Public Schedule
09 Apr - 13 Apr, 2018
Virtual Training
Virtual & Classroom
09 Apr - 13 Apr, 2018 Oslo, Global Knowledge Public Schedule
09 Apr - 13 Apr, 2018 London - Old Broad Street Public Schedule
09 Apr - 13 Apr, 2018
Virtual Training
Virtual & Classroom
09 Apr - 13 Apr, 2018 Southampton Public Schedule
23 Apr - 27 Apr, 2018 RUEIL ATHENEE Public Schedule
May
14 May - 18 May, 2018 Zoetermeer (Centrum West 21) Public Schedule
14 May - 18 May, 2018
Virtual Training
Virtual & Classroom
21 May - 25 May, 2018 Wokingham Public Schedule
21 May - 25 May, 2018
Virtual Training
Virtual & Classroom
21 May - 25 May, 2018 Manchester Public Schedule
June
18 Jun - 22 Jun, 2018 Oslo, Global Knowledge Public Schedule
18 Jun - 22 Jun, 2018 London - Old Broad Street Public Schedule
18 Jun - 22 Jun, 2018
Virtual Training
Virtual & Classroom
18 Jun - 22 Jun, 2018 Leeds Public Schedule
July
16 Jul - 20 Jul, 2018 RUEIL ATHENEE Public Schedule
October
08 Oct - 12 Oct, 2018 RUEIL ATHENEE Public Schedule

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