Implementing Cisco Collaboration Devices

Course information
Price: SAR 8,625.00
Day(s): 5
Course Code: CICD
GTC: 20

Overview

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.  

Pre-Requisites

Attendees should meet the following prerequisites:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Content

Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Labs

  • Lab 1: Explore Administrator Interfaces
  • Lab 2: Explore End-User Interfaces
  • Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Lab 5: Implement End Users
  • Lab 6: Implement Endpoints
  • Lab 7: Enable Telephony Features
  • Lab 8: Enable Mobility Features
  • Lab 9: Implement End Users and Voice Mailboxes
  • Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Lab 11: Provide End-User Support
  • Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab 13: Monitor the System with Cisco Unified RTMT
  • Lab 14: (Optional) Back Up Cisco Unified Communications Manager

Objectives

After you complete this course you should be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager and IM Presence Service.  
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service  and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Target Audience

This course is designed for individuals looking to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence. This course is required for delegates looking to achieve CCNA Collaboration.

Certification

Recommended preparation for exam(s):

  • 210-060 - Implementing Cisco Collaboration Devices



Delegates looking to achieve their CCNA Collaboration Certification will also need to pass the CIVND exam .

Follow on Courses

Delegates looking to achieve their CCNA will also need to do the following course and exam:

  • CIVND Exam - 210-065 Implementing Cisco Video Network Devices Parts 1 and 2

The following courses are recommended for delegates looking to achieve CCNP Voice

  • CIPTV1 - Implementing Cisco IP Telephony and Video Part 1
  • CIPTV2 - Implementing Cisco IP Telephony and Video Part 2
  • CAPPS  - Implementing Cisco Collaboration Applications
  • CTCOLLAB - Troubleshooting Cisco IP Telephony and Video

Further Information

Recertification:

The CCNA Collaboration Certification is valid for three years. To recertify, pass ONE of the following before the certification expiration date:

  • Pass any current Associate-level exam except for ICND1 exam, or
  • Pass any current 642-XXX Professional-level or any 300-XXX Professional-level exam, or
  • Pass any current 642-XXX Cisco Specialist exam (excluding Sales Specialist exams or MeetingPlace Specialist exams, Implementing Cisco TelePresence Installations (ITI) exams, Cisco Leading Virtual Classroom Instruction exams, or any 650 online exams), or
  • Pass any current CCIE Written Exam, or
  • Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
  • Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications
Schedule
Course Details
26 Feb - 02 Mar, 2017 Cairo-Sheraton
Guaranteed Event 05 Mar - 09 Mar, 2017 Riyadh
12 Mar - 16 Mar, 2017 Abu Dhabi
19 Mar - 23 Mar, 2017 Burj Doha - West Bay
09 Apr - 13 Apr, 2017 Cairo-Sheraton
16 Apr - 20 Apr, 2017 Dubai-Knowledge Village
23 Apr - 27 Apr, 2017 Abu Dhabi

Key to symbols +

  • gauranteed Indicates a guaranteed course
  • special offer Indicates a special offer
  • late availability Indicates a late availability course
  • GTC What are GTCs?

Course description

Download a PDF document of the complete course description: Implementing Cisco Collaboration Devices

All course dates
Date & Location Language Ver Delivery Method
February
26 Feb - 02 Mar, 2017 Cairo-Sheraton Public Schedule
March
Guaranteed Event 05 Mar - 09 Mar, 2017 Riyadh Public Schedule
12 Mar - 16 Mar, 2017 Abu Dhabi Public Schedule
19 Mar - 23 Mar, 2017
Burj Doha - West Bay
Public Schedule
April
09 Apr - 13 Apr, 2017 Cairo-Sheraton Public Schedule
16 Apr - 20 Apr, 2017 Dubai-Knowledge Village Public Schedule
23 Apr - 27 Apr, 2017 Abu Dhabi Public Schedule
30 Apr - 04 May, 2017 Dammam Public Schedule
May
14 May - 18 May, 2017 Dammam Public Schedule
14 May - 18 May, 2017
Burj Doha - West Bay
Public Schedule
21 May - 25 May, 2017 Dubai-Knowledge Village Public Schedule
June
11 Jun - 15 Jun, 2017 Cairo-Sheraton Public Schedule
18 Jun - 22 Jun, 2017 Dubai-Knowledge Village Public Schedule
18 Jun - 22 Jun, 2017 Abu Dhabi Public Schedule
All course dates
Date & Location Language Ver
February
27 Feb - 03 Mar, 2017
Virtual Training
Virtual Classroom
27 Feb - 03 Mar, 2017
Virtual Training
Virtual Classroom
Guaranteed Event 27 Feb - 03 Mar, 2017
Virtual Training
Virtual Classroom
March
20 Mar - 24 Mar, 2017 Amsterdam (Kingsfordweg 43) EN Public Schedule
20 Mar - 24 Mar, 2017
Virtual Training
EN Virtual & Classroom
20 Mar - 24 Mar, 2017 RUEIL ATHENEE Public Schedule
April
03 Apr - 07 Apr, 2017 Stockholm - Kista Public Schedule
10 Apr - 14 Apr, 2017 Gent - Regus (Gaston Crommenlaan 4) Public Schedule
10 Apr - 14 Apr, 2017 Nieuwegein (Iepenhoeve 5) Public Schedule
10 Apr - 14 Apr, 2017
Virtual Training
Virtual & Classroom
24 Apr - 28 Apr, 2017 Madrid Public Schedule
24 Apr - 28 Apr, 2017
Virtual Training
Virtual Classroom
24 Apr - 28 Apr, 2017 København (Hvidovre) Public Schedule
24 Apr - 28 Apr, 2017
Virtual Training
Virtual Classroom
24 Apr - 28 Apr, 2017 Wokingham Public Schedule
24 Apr - 28 Apr, 2017 London - Old Broad Street Public Schedule
24 Apr - 28 Apr, 2017
Virtual Training
Virtual & Classroom
24 Apr - 28 Apr, 2017 Southampton Public Schedule
May
08 May - 12 May, 2017 Zoetermeer (Centrum West 21) Public Schedule
08 May - 12 May, 2017
Virtual Training
Virtual & Classroom
15 May - 19 May, 2017 RUEIL ATHENEE Public Schedule
22 May - 26 May, 2017 Madrid Public Schedule
29 May - 02 Jun, 2017 Oslo, Global Knowledge Public Schedule
June
12 Jun - 16 Jun, 2017
Virtual Training
Virtual Classroom
12 Jun - 16 Jun, 2017 København (Hvidovre) Public Schedule
12 Jun - 16 Jun, 2017
Virtual Training
Virtual Classroom
12 Jun - 16 Jun, 2017 London - Old Broad Street Public Schedule
12 Jun - 16 Jun, 2017
Virtual Training
Virtual & Classroom
12 Jun - 16 Jun, 2017 Leeds Public Schedule
19 Jun - 23 Jun, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
19 Jun - 23 Jun, 2017
Virtual Training
Virtual & Classroom
19 Jun - 23 Jun, 2017 Brussel City Centre (Avenue Louise 65) Public Schedule
19 Jun - 23 Jun, 2017 Nieuwegein (Iepenhoeve 5) Public Schedule
19 Jun - 23 Jun, 2017
Virtual Training
Virtual & Classroom
July
03 Jul - 07 Jul, 2017
Virtual Training
Virtual Classroom
03 Jul - 07 Jul, 2017 København (Hvidovre) Public Schedule
03 Jul - 07 Jul, 2017
Virtual Training
Virtual Classroom
03 Jul - 07 Jul, 2017 Wokingham Public Schedule
03 Jul - 07 Jul, 2017
Virtual Training
Virtual & Classroom
03 Jul - 07 Jul, 2017 Birmingham Public Schedule
17 Jul - 21 Jul, 2017 RUEIL ATHENEE Public Schedule
August
07 Aug - 11 Aug, 2017 Nieuwegein (Iepenhoeve 5) Public Schedule
07 Aug - 11 Aug, 2017
Virtual Training
Virtual & Classroom
14 Aug - 18 Aug, 2017
Virtual Training
Virtual Classroom
14 Aug - 18 Aug, 2017
Virtual Training
Virtual Classroom
14 Aug - 18 Aug, 2017 London - Old Broad Street Public Schedule
14 Aug - 18 Aug, 2017
Virtual Training
Virtual & Classroom
September
11 Sep - 15 Sep, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
11 Sep - 15 Sep, 2017
Virtual Training
Virtual & Classroom
11 Sep - 15 Sep, 2017 Gent - Regus (Gaston Crommenlaan 4) Public Schedule
11 Sep - 15 Sep, 2017 Rotterdam (Barbizonlaan 25) Public Schedule
11 Sep - 15 Sep, 2017
Virtual Training
Virtual & Classroom
18 Sep - 22 Sep, 2017 RUEIL ATHENEE Public Schedule
October
02 Oct - 06 Oct, 2017 København (Hvidovre) Public Schedule
02 Oct - 06 Oct, 2017 Wokingham Public Schedule
02 Oct - 06 Oct, 2017
Virtual Training
Virtual & Classroom
02 Oct - 06 Oct, 2017 Leeds Public Schedule
09 Oct - 13 Oct, 2017 Zoetermeer (Centrum West 21) Public Schedule
09 Oct - 13 Oct, 2017
Virtual Training
Virtual & Classroom
30 Oct - 03 Nov, 2017 London - Old Broad Street Public Schedule
30 Oct - 03 Nov, 2017
Virtual Training
Virtual & Classroom
November
13 Nov - 17 Nov, 2017 RUEIL ATHENEE Public Schedule
27 Nov - 01 Dec, 2017 Mechelen (Zandvoortstraat 1) Public Schedule
27 Nov - 01 Dec, 2017
Virtual Training
Virtual & Classroom
27 Nov - 01 Dec, 2017 Brussel City Centre (Avenue Louise 65) Public Schedule
27 Nov - 01 Dec, 2017 Amsterdam (Kingsfordweg 43) Public Schedule
27 Nov - 01 Dec, 2017
Virtual Training
Virtual & Classroom
December
18 Dec - 22 Dec, 2017 Groningen (Helperpark 296) Public Schedule
18 Dec - 22 Dec, 2017
Virtual Training
Virtual & Classroom

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