Welcome to the Global Knowledge White Paper Library! Get the latest information on the hottest IT and business topics directly from our expert instructors and training partners. Be sure to check back often as new papers are added monthly!
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Author: Jeffrey W. Hall
Examine the calling features of Cisco Unified Communication (CUCM) and walk through the process of configuring the Mobile Connect feature.
Related Courses CIPT1 v6.x/7.x - Implementing Cisco Unified Communications IP Telephony Part 1 CIPT2 v6.x/7.x - Implementing Cisco Unified Communications IP Telephony Part 2
Author:Taylor Sparks
5 Rules of Effective Negotiating
This white paper discusses five tips for approaching and carrying out your negotiations with confidence.
Author:Tim McClintock
This white paper describes some of the more common types of difficult people and provides you with tips on how to deal with them.
Related Courses Communication and Negotiation Skills Managing Conflict on Teams
Author: Barbara Bulleit
This white paper illustrates the four key elements of effective business communication: purpose; style; listening; and follow-up.
Related CoursesCommunication and Negotiation Skills Management and Leadership Skills Successful Workplace Communication
