Global Knowledge provides solutions to a variety of training needs, from the standard to the most complex custom solution. There have been many instances where Global Knowledge was the only solution for a customer who needed a large, complex training program implemented with both speed and quality. This section describes some of the stories behind the solutions that we've provided companies around the world.

Found in more than 100 countries worldwide, Citibank, which is part of Citigroup, delivers a selection of services including banking, lending and investment services to individual customers and businesses. With over 200 million customer accounts, it has become a key player in the financial area, servicing over 88% of the Fortune 50 companies in the world.

Situation: Infrastructure Updates Needed

Citibank's customers include large corporations, governments, institutions, and individual investors. To ensure that all their customers receive a full range of financial services, Citibank needs an infrastructure that is constantly updated to keep pace with the rapidly moving business world.

The speed of change places huge demands on its staff. They need to constantly update their skills to be sure they have the knowledge and ability to implement the latest technologies. Citibank firmly believes in using the most cutting-edge technology. The challenge they faced was finding a company that could deliver superior value-added training for its employees, but without taking them out of the office for long periods of time.

Solution: Global Knowledge Virtual Classroom e-Learning

In December 2001, Citibank chose to work with Global Knowledge, initially in the UK, to pilot its Virtual Classroom e-Learning solution (VCeL). After looking at the other offerings on the market, Citibank concluded that Global Knowledge's solution offered the most benefit. Its live online labs offered a real advantage over other companies that only provided simulations.

To ensure the success of the pilot program with Citibank, Global Knowledge worked closely with all the technical teams involved to build a strong working relationship between the two companies. The pilot program was designed to introduce the concept of e-Learning and also to test Citibank's infrastructure and firewalls to ensure the technology provided optimal performance and security.

Results: Successful Training Leads to Pilot Expansion

The pilot ran during the first quarter of 2002.The great results led to Citibank's commitment to expand the pilot into other areas of its business. The success of the program led to a strong relationship being built between Citibank and Global Knowledge in the United States. Currently, both companies are discussing rolling out globally other VCeL courses and services.

As a trainer that delivers consistent and best-of-breed training to all its users, Global Knowledge sees a strategic relationship developing between itself and Citibank. This ongoing relationship will ensure that Citibank remains on the cutting edge of technology, which is so crucial in the world of financial services.