ISO/IEC 20000 Foundation (PECB certified) + exam
- Course Code ISF
- Duration 2 days
Course Delivery
Additional Payment Options
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GTC 14 inc. VAT
GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details
Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 12-13 May, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 11-12 August, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 15-16 August, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 13-14 October, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 14-15 October, 2024
- Location: Virtual
Target Audience
TopCourse Objectives
TopCourse Content
Top- ISF
- ISO/IEC 20000 Foundation (PECB certified) + exam
- Service Management
- ISF | ISO/IEC 20000 Foundation (PECB certified) + exam | Training Course | ISO.
- ISO