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Fundamentals of Communication

  • Course Code 8620
  • Duration 1 day

Course Delivery

Additional Payment Options

  • GTC 7 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

SAR2,250.00

excl. VAT

Request Group Training Add to Cart

Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

Request this course in a different delivery format.

Course Overview

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The activities leaders do all day involve communication. Good communication is a vital element of success, and yet, in most organizations it is identified as the skill requiring the most improvement. What is said and how it is said is only the beginning of effective communication. When done well, leader communication can positively impact the working environment, engage team members, and build trust. Or it can do the opposite.

This course helps ensure leaders know and understand this most important of leadership competencies. Through good communication, leaders bring clarity to team vision and values, work collaboratively with peers, delegate deliberately, provide constructive feedback, and coach for performance.

Course Schedule

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Target Audience

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Leaders at all levels: vice presidents, directors, managers, supervisors, team leaders and project managers

Course Objectives

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What You'll Learn:

  • Ensure that the message you want to convey is the message that is heard
  • Build stronger connections to individuals and teams in the workplace

Course Content

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Benefits for the Individual

Enhanced ability to communicate in the workplace by:

  • Applying effective questioning techniques using open, closed, clarifying, and confirming question types
  • Identifying and applying important listening habits
  • Leveraging your Personal Needs to ensure you are getting what you need out of any communication
  • Identifying others' Personal Needs to ensure the communication appeals to what's important to them
  • Identifying and addressing the facts, episodes, and feelings that surround a topic you need to communicate
  • Practicing with common communication blunders

Benefits for the Organization

  • Increased likelihood of achieving organization's strategic goals
  • Enhanced employee engagement
  • Improved culture of transparency

Course Prerequisites

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There are no prerequisites for this course.

Follow on Courses

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  • Motivate for Full Engagement
  • Delegate for Results
  • Fundamentals for Feedback
  • Performance Coaching