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ISO/IEC 20000 Foundation (PECB certified) + exam

  • Course Code ISF
  • Duration 2 days

Course Delivery

Additional Payment Options

  • GTC 14 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

SAR4,875.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach. 

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 12-13 May, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date: 13-14 May, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date: 11-12 August, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date: 15-16 August, 2024
    • Location: Virtual
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Target Audience

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  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in  IT Service Management
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    Course Objectives

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  • Understand the elements and operations of an IT Service Management System and its principal processes
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS
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    Course Content

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  • Lecture sessions are illustrated with practical questions and examples
  • Practical exercises include examples and discussions
  • Practice tests are similar to the Certification Exam
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