Overview This exclusive training provides a sales-focused introduction to the Cisco Collaboration Architecture solution providing account managers with a true understanding of the business value of collaboration. Cisco's collaborative solutions provide an environment within which organisations can improve interactions, encourage innovation, and makedecisions faster by enabling people to connect, communicate, and collaborate like never before.
Pre-Requisites
To gain the prerequisite skills and knowledge, Cisco strongly recommends the knowledge of the following courses:
Next Course Dates
Dates available on request. Please contact us
More Information
This course is designed for:
- Cisco Account Managers and Cisco hardware, software, and channel partner sales people who wish to have a detailed understanding of the product and solutions available within the Collaboration Architecture, or those delegates preparing for the Cisco Advanced Collaboration Sales Specialist Certification.
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the capabilities of an advanced Cisco Collaboration Architecture
- Discuss and identify the technologies and solutions available within a Cisco Collaborative Architecture.Cisco Unified Communications,Cisco Video Solutions, Cisco Voice and Messaging solutions, Cisco Contact Center.
- Provide a tailored unified communications solution based on a customers specific business requirements.
Course Overview
- Introduction
- Why Collaboration?
- What is covered?
Collaboration Strategies
- Traditional vs. Cisco Collaboration
- Business Concerns
Collaboration Solutions
- Trends and Business Drivers
- Cisco Unified Communications Infrastructure
- Cisco Communications Campus Infrastructure
- Cisco Integrated Services Routers
- Cisco Voice Gateways
- Cisco Call Processing Portfolio
- Cisco Voice Messaging Portfolio
- Cisco Unified IP Phone and Endpoints
- Cisco Unified Presence
- Deployment Scenarios
- Cisco Collaboration Architecture Mobile Solutions
- Cisco Collaboration Solutions
- Cisco Unified Contact Center Solutions
Customer Objections
- Decision Drivers for Key Customers
- Telecommunications Manager Objections
- Desktop Application Manager Objections
- Financial Manager Objections
- Operations Manager Objections
- IT Manager Objections
- Human Resources Manager Objections
- Marketing Manager Objections
Competition
- Strategies to Address Competition
- Positioning the Cisco Collaboration Architecture
Building the Business Case
- Use Case Scenarios
- Key Financial Terms
- Business ROI and Cisco Collaboration
- Constructing a Successful Financial Analysis
- AM Tools
Recommended as preparation for exam
- 650-367 - Advanced Collaboration Architecture Sales Specialist