Overview In this intensive 3-day Mini Camp, you will identify a process for developing the network baseline for routers, switches, and end systems, and you will develop a working understanding of proven troubleshooting methodologies based on Cisco best practices, industry-proven processes, and the instructor's practical experiences. The focus of the course is on general routing and switching at the Cisco Certified Network Associate (CCNA) level of expertise. Numerous practical troubleshooting lab exercises reinforce the lecture material. In fact, for each hour of lecture, there is an hour of lab. Each student pair will have access to seven Cisco devices (routers and switches) in order to complete the lab scenarios.
If you require the skills to troubleshoot a medium-to-large Ethernet-TCP/IP network using Cisco routers and switches and you would like to better prepare for the troubleshooting portion of the CCNA certification exam, this is the course for you.
Pre-Requisites
To gain the prerequisite skills and knowledge, Cisco strongly recommends knowledge of the following courses:
- Interconnecting Cisco Network Devices 1 (ICND1)
- Interconnecting Cisco Network Devices 2 (ICND2)
Next Course Dates
Dates available on request. Please contact us
More Information
This course is designed for:
- Network engineers who require troubleshooting skills on Cisco devices and networks
- Network professionals responsible for the availability and performance of the enterprise network
Upon completing this course, the learner will be able to meet these overall objectives:
- Establishing a baseline
- Documenting a baseline for routers, switches, and end systems
- Troubleshooting methodology based on a layered model
- Proven troubleshooting methodology
- Gathering symptoms for physical and data link problems
- Divide and conquer
- Troubleshooting Ethernet switching
- Troubleshooting the WAN
- Guidelines for isolating and correcting physical and data link problems
- Resolving problems at the network layer
- General routing protocol troubleshooting
- Troubleshooting OSPF
- Troubleshooting EIGRP
- Isolating and correcting network layer problems
- Isolating and correcting upper layer problems
- Troubleshooting Access Control Lists
- Troubleshooting NAT/PAT
- Troubleshooting DHCP
- Troubleshooting SSH
Establishing Baseline Documentation and Determining a Troubleshooting Strategy
- Establishing a Baseline
- Baselining Tools
- Guidelines for Creating Network Documentation
- Determining an Effective Troubleshooting Strategy
- Troubleshooting methodologies
- General troubleshooting process
- Gathering symptoms
Isolating and Correcting Problems at the Physical and Data Link Layers
- Common Symptoms of Problems at Physical and Data Link
- Troubleshooting Ethernet Switching
- Troubleshooting the WAN
- Guidelines for isolating and correcting physical and data link problems
Resolving Problems at the Network Layer
- Review of IP
- Review of Routing
- Troubleshooting OSPF
- Troubleshooting EIGRP
- Guidelines for isolating and correcting network layer problems
Upper Layer Problems
- Review of TCP/UDP and Applications
- Troubleshooting Access Control Lists
- Troubleshooting NAT/PAT
- Implementation Commands
- Verification Commands
- Troubleshooting DHCP
- Securing Access
- Guidelines for isolating and correcting upper layer problems
Optional Topics and Mastery Labs
- Overview of BGP
- Password Recovery
- Loss of IOS Recovery
- Route Redistribution
- IPv6