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Troubleshooting Cisco Unified Communications

Course Code: TVOICE
Duration: 5
Price: SAR8,625.00 
CLC: 26

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Overview The Troubleshooting Cisco Unified Communications (TVOICE) course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market, and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure

Pre-Requisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments

To gain the prerequisite skills and knowledge, Cisco strongly recommends the knowledge of the following courses:

  • Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE)
  • Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1)
  • Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)


Next Course Dates





    October
    07 Oct - 11 Oct, 2012Dubai-Knowledge Village (United Arab Emirates)Request Space
    November
    24 Nov - 28 Nov, 2012RiyadhAdd to Basket
    December
    02 Dec - 06 Dec, 2012Dubai-Knowledge Village (United Arab Emirates)Request Space
    16 Dec - 20 Dec, 2012Cairo-Sheraton (Egypt)Request Space
    22 Dec - 26 Dec, 2012DammamAdd to Basket

    June
    11 Jun - 15 Jun, 2012RUEIL ATHENEE (France)Request Space
    July
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    02 Jul - 06 Jul, 2012London - Old Broad Street (United Kingdom)Request Space
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    09 Jul - 13 Jul, 2012Nordisk (Norway)Request Space
    30 Jul - 03 Aug, 2012Frankfurt (Germany)Request Space
    August
    20 Aug - 24 Aug, 2012Wokingham (United Kingdom)Request Space
    27 Aug - 31 Aug, 2012RUEIL ATHENEE (France)Request Space
    27 Aug - 31 Aug, 2012Hamburg (Germany)Request Space
    27 Aug - 31 Aug, 2012Berlin (Germany)Request Space
    September
    03 Sep - 07 Sep, 2012Hvidovre, Global Knowledge (Denmark)Request Space
    17 Sep - 21 Sep, 2012München (Germany)Request Space
    October
    08 Oct - 12 Oct, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
    15 Oct - 19 Oct, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
    15 Oct - 19 Oct, 2012London - Old Broad Street (United Kingdom)Request Space
    15 Oct - 19 Oct, 2012Frankfurt (Germany)Request Space
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    22 Oct - 26 Oct, 2012RUEIL ATHENEE (France)Request Space
    November
    05 Nov - 09 Nov, 2012Hamburg (Germany)Request Space
    26 Nov - 30 Nov, 2012Hvidovre, Global Knowledge (Denmark)Request Space
    December
    03 Dec - 07 Dec, 2012Wokingham (United Kingdom)Request Space
    03 Dec - 07 Dec, 2012München (Germany)Request Space
    03 Dec - 07 Dec, 2012Stuttgart (Germany)Request Space
    03 Dec - 07 Dec, 2012Stockholm (Sweden)Request Space
    10 Dec - 14 Dec, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
    10 Dec - 14 Dec, 2012RUEIL ATHENEE (France)Request Space
    January
    14 Jan - 18 Jan, 2013Frankfurt (Germany)Request Space
    February
    18 Feb - 22 Feb, 2013Hamburg (Germany)Request Space
    18 Feb - 22 Feb, 2013Berlin (Germany)Request Space
    March
    18 Mar - 22 Mar, 2013München (Germany)Request Space

    More Information

    This course is designed for:

    • Network administrators and network engineers
    • System engineers and field engineers
    • Individuals working toward CCNP Voice certification

    Upon completing this course, the learner will be able to meet these overall objectives:

    • A systematic methodology to troubleshoot Cisco UC systems
    • Knowledge of tools and reports that help isolate UC system problems
    • Use troubleshooting and monitoring tools
    • Troubleshoot common gateway and endpoint registration issues
    • Troubleshoot CUCM availability issues
    • Investigate database replication issues
    • Troubleshoot LDAP integration issues
    • Diagnose and resolve a call setup issue
    • Examine on-premises single-site calling issues
    • Troubleshoot on-net multisite calling issues
    • Investigate off-net calling issues
    • Troubleshoot SAF and CCD
    • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
    • Investigate CUCM native presence issues
    • Troubleshooting MOH, MTP, conferences, and transcoder issues
    • Diagnose and resolve issues with RSVP agents
    • Troubleshoot the quality of both voice and video streams
    • Troubleshoot a globalized E.164 dial plan

    UC Troubleshooting

    • Identifying UC Deployments
    • Troubleshooting Methodology
    • Troubleshooting and Monitoring Tools

    CUCM Troubleshooting

    • Common Gateway and Endpoint Registration Issues
    • CUCM Availability Issues
    • Database Replication Issues
    • LDAP Integration Issues

    Troubleshooting Call Setup Issues

    • Examining Call Setup Issues and Causes
    • On-Premises Single-Site Calling Issues
    • On-Net Multisite Calling Issues
    • Off-Net Calling Issues

    Troubleshooting SAF and CCD Issues

    • Troubleshooting SAF
    • Troubleshooting CCD

    Troubleshooting CUCM Features and Application Issues

    • Device Mobility Issues
    • Extension Mobility Issues
    • Unified Mobility Issues
    • CUCM Native Presence Issues

    Troubleshooting Voice Quality and Media Resources Issues

    • MOH Issues
    • MTP Issues
    • Issues with Conferences
    • Transcoder Issues
    • Issues with RSVP Agents
    • Voice Quality Issues

    Recommended as preparation for :

    • 642-427 - Troubleshooting Cisco Unified Communications

    TVOICE is one of the courses required for the Cisco Certified Network Professional (CCNP) Voice Certification


     

     

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