This course is designed for:

• End-user system administrators: Those responsible for the day-to-day management of corporate messaging systems.
• Partners (Field Engineer 2 role): Those responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment.
• Professional Services partners: Cisco personnel responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment.

Upon completing this course, the learner will be able to meet these overall objectives:

• Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
• Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

Cisco Unified Messaging Overview

• Introducing Cisco Unity
• Understanding Cisco Unified Messaging
• Understanding Cisco Unity Standard System Features
• Understanding Cisco Unity Standard User Features
• Understanding Cisco Unity Optional Features

Cisco Unified Messaging General Setup

• Using Cisco Unity
• Using the Cisco Unity Administrator
• Setting Up Cisco Unity

Cisco Unified Messaging Subscriber Configuration

• Configuring Global Subscriber Settings
• Configuring Subscriber Accounts and Settings
• Using Call Handlers and Interview Handlers

Cisco Unified Messaging System Monitoring and Maintenance

• Monitoring a Cisco Unified Messaging System
• Maintaining a Cisco Unified Messaging System
• Managing Unified Messaging System Reporting