Overview Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.
Pre-Requisites
- Basic knowledge of IP and networking or voice networks is suggested, but not required
- Basic knowledge of the Windows desktop environment
Next Course Dates
| May | | | |
 | 21 May - 23 May, 2012 | Wokingham (United Kingdom) | | | Request Space |
| June | | | |
| 11 Jun - 13 Jun, 2012 | Frankfurt (Germany) | | | Request Space |
| July | | | |
| 09 Jul - 11 Jul, 2012 | London - Old Broad Street (United Kingdom) | | | Request Space |
| August | | | |
| 20 Aug - 22 Aug, 2012 | Mechelen (Zandvoortstraat 1) (Belgium) | | | Request Space |
| 28 Aug - 30 Aug, 2012 | Leeds (United Kingdom) | | | Request Space |
| 29 Aug - 31 Aug, 2012 | London - Old Broad Street (United Kingdom) | | | Request Space |
| September | | | |
| 03 Sep - 05 Sep, 2012 | Hamburg (Germany) | | | Request Space |
| October | | | |
| 17 Oct - 19 Oct, 2012 | Wokingham (United Kingdom) | | | Request Space |
| November | | | |
| 26 Nov - 28 Nov, 2012 | München (Germany) | | | Request Space |
| December | | | |
| 10 Dec - 12 Dec, 2012 | London - Old Broad Street (United Kingdom) | | | Request Space |
| 17 Dec - 19 Dec, 2012 | Mechelen (Zandvoortstraat 1) (Belgium) | | | Request Space |
| February | | | |
| 25 Feb - 27 Feb, 2013 | Frankfurt (Germany) | | | Request Space |
More Information
This course is designed for:
- Phone network administrators
- Data system administrators
- Entry-level network engineers
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
Introduction to IP Telephony
- Exploring IP Telephony
- Describing Deployment Models
- Understanding Advanced Multisite Features
Basic Configuration of Cisco Unified Communications Manager
- Logging In to Cisco Unified Communications Manager
- Examining Basic Server Configuration
- Describing Multilevel Administration
- Configuring DRS Backup and Restore Procedures
User Administration
- Understanding User Configuration
- Using the User Web Pages
Preparation for Phone Registration
- Configuring System Parameters
- Supporting Cisco Unified IP Phones
- Exploring Phone Registration and IP Phone Communications
- Utilizing the Bulk Administration Tool (BAT)
- Basic Route Plan Configuration
- Implementing Dial Plan Connectivity
- Creating Route Plans
Route Filters and Digit Manipulation
- Configuring Translation Patterns and Route Filters
- Implementing Digit Manipulation
Class of Control
- Defining Class of Control
- Using Class of Control Features
Media Resources
- Defining Media Resources
- Exploring Media Resource Management
Features and Services
- Describing Basic Features
- Exploring Hunt Groups
- Describing Phone Services