The ITIL® qualification structure now comprises Foundation, Intermediate and complementary courses leading to the award of ITIL® Expert. ITIL® Expert, which is achieved by gaining enough (22) credits from passing Foundation and Intermediate level examinations. Beyond this the ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners.
ITIL® Foundation
The Foundation Level focuses on the Service Lifecycle phases and where the processes and functions fit within these. The Foundation certificate is a pre-requisite to the next level of courses. Also, the Foundation certificate is worth 2 credits towards achieving the ITIL® Expert.
For a demonstration of ITIL® Foundation, please view this video.
ITIL® Intermediate
There are two streams here, a Lifecycle stream and a Capability stream.
Each of the 5 Lifecycle stream courses covers one core book - thus one phase of the Service Lifecycle. The Lifecycle courses provide a management focused view of each element and comprise:
The Lifecycle certificates are each worth 3 credits towards achieving the ITIL® Expert.
Each of the 4 Capability stream courses covers a set of processes and provides a more granular, mechanical view of how the processes and functions mesh together. They comprise:
The Capability certificates are each worth 4 credits towards achieving the ITIL® Expert.
The Managing Across The Lifecycle course (worth 5 credits) consolidates knowledge of the Service Lifecycle and is taken once you have achieved 17 points. Gaining 22 credits through Foundation, Intermediate (Capability and/or Lifecycle) enables one to achieve the ITIL® Expert (without further examinations).
Service Management Complementary Training
The ITIL® qualifications scheme recognises certifications which link and "add value" to ITIL® V3 Best Practices and the current certification portfolio. These certifications are recognised under the ITIL® Complementary Qualifications Scheme.
Those qualifications which are endorsed will be awarded a credit value, which recognises the alignment to V3.
Candidates who successfully achieve recognised complementary certifications can then use the credits gained (up to a maximum of 6 credits total) from complementary certifications towards the ITIL® V3 Expert Level of certification. Our complementary qualifications include The Analyst Series and ISO/IEC 20000 courses
ITIL® Master
ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners.
