Delegate Guarantee

Global Knowledge prides itself in providing high quality training solutions for all our customers and is keen to ensure that customer satisfaction is maintained whilst using its professional education services.

We aim to ensure that when you attend a Global Knowledge public course you are satisfied:

• With the quality of the learning experience.
• That the event meets the advertised learning objectives.
• That you can apply the newly gained knowledge in the workplace environment.

In meeting these aims Global Knowledge will:

• Provide high quality training facilities and training equipment.
• Ensure that all our trainers are audited for their technical and educational expertise on a regular basis.
• Offer 12 months of post-course advice on any material covered on the course.

If you believe that the course objectives are not being met, or that you are finding it difficult to keep up with the pace of the course, we ask that you:

• Bring the issue to the attention of the trainer within the same day.
• Agree a remediation plan with the trainer that will address the issue whilst continuing with the course attendance.

If you believe you are attending the wrong course, or do not meet the pre-requisites we ask that you:

• Notify the trainer immediately so that remedial actions can be discussed within the scope of the course.

In the event that you are still not satisfied with the course, and that Global Knowledge is shown to have failed to deliver the stated course objectives, we will discuss options to redress the issue including either:

• A free re-sit of the course.
• 1 to 1 tuition in the workplace or at the nearest Global Knowledge training centre.

Such issues must be submitted in writing to your Account Manager within 10 working days of course completion.

Global Knowledge welcomes any comments you have regarding any Global Knowledge training event.  Your feedback should be given direct to your Account Manager who will ensure it is passed to the Global Knowledge Quality Manager to be used in the continual assessment of our quality of service.